Shipping policy
Shipping Policy
At Ace & Grace, we know how exciting it is to receive a new order. Every parcel is carefully packed by our team, and we take pride in ensuring your order arrives beautifully presented and ready to enjoy.
Processing Your Order
Once your order has been placed, you will receive an order confirmation by email.
Please allow up to 10 working days for your order to be delivered. We will always aim to send your order sooner where possible.
Once your order has been dispatched, you will receive a shipping confirmation email.
Delivery
We currently ship throughout the United Kingdom.
Delivery times begin once your order has been placed and may vary depending on your chosen delivery service and your location.
While we make every effort to ensure orders arrive within the estimated timeframe, delays caused by couriers, adverse weather or other circumstances outside of our control may occasionally occur.
Delivery Charges
Delivery charges are calculated at checkout and will be clearly displayed before you complete your purchase.
We may occasionally offer complimentary delivery as part of promotional events. Any such offers will be clearly communicated on our website.
Incorrect Delivery Information
Please ensure your delivery address is accurate before placing your order.
If an incorrect address is provided, we may be unable to amend your order once it has been processed. Any additional costs incurred as a result of an incorrect delivery address may be the responsibility of the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible at hello@aceandgrace.co.uk
We will work closely with our delivery partners to investigate and resolve the issue promptly.
Nothing in this policy affects your statutory rights under UK consumer law.
Contact Us
If you have any questions regarding your order or delivery, we’d love to hear from you.
Email:hello@aceandgrace.co.uk
Thank you for choosing Ace & Grace. We can’t wait for your little one to enjoy their new pieces on and off the court.